Claims support
We're here when you need to report a claim
Premium Insurance Brokers helps you understand what to do first, connect with your insurer's claims team, and navigate the process with a licensed broker at your side.
Safety first
- • If anyone is injured or the scene is unsafe, call 911.
- • Document damage with photos only when it is safe to do so.
- • Follow your insurer's and adjuster's instructions — this page provides general guidance only.
- • Report the loss to your insurer as soon as reasonably possible.
What happened?
Select a situation for concise first-step guidance. Your insurer may have specific reporting requirements.
Select a situation above for first-step guidance. This is general information only — always follow your insurer's instructions and local emergency services when safety is at risk.
Find your insurance company
Direct claims contacts are shown only when verified in our records. For all other carriers, contact Premium and we'll help connect you.
Search supports aliases such as Coachman (SGI Canada) and Economical (Definity).
Not sure which company holds your policy? Call Premium at 226-782-6000 and we'll help you reach the right claims contact.
What to have ready
- Policy number (or insured name and address)
- Date, time, and location of the loss
- Photos or video of damage, where safe to capture
- Police report number, if applicable
- Third-party names, contact details, and insurance information
- Receipts, estimates, or invoices related to the loss or emergency repairs
Broker vs. insurer — who does what?
Your insurance company underwrites the policy, assigns adjusters, and settles covered claims according to policy terms.
Premium Insurance Brokers helps you report the loss, understand your coverage, gather documentation, and advocate for you throughout the process. We do not adjust or pay claims — that is the insurer's role.
If you are unsure which company to call or what your policy covers, reach out to us before making major repair decisions.
Claims FAQ
For urgent situations, call your insurer's claims line if you have it — many carriers offer 24/7 reporting. Premium can also help you identify the right contact, especially if you're unsure which company holds your policy or you need guidance before reporting.
Need help right now?
Our licensed brokers can help you find the right claims contact.
Call 226-782-6000